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Contact Us

Blind Freddy e-Bikes is a specialist e-bike store. We sell e-bikes, e-trikes and mechanical trikes for people living with disabilities or balance issues.

Our aim is to make e-Bikes available for everybody.

Our experienced staff can assist you with your enquiry. We can provide advice on bike selection and performance to suit your riding skills, your intended journeys, your lifestyle, your body shape and your budget. 

We would be happy to talk with you in person or on the phone or show you our range in store. 

Please leave your number by submitting the form below or call us on

07 3205 8859 or 0409 126 669 to discuss your needs.

  • We have been in the electric bike business for over a decade
  • We encourage test rides to help you select based on your riding style, body shape and budget
  • If you are considering custom builds or second-hand purchases, we can highlight some of the key considerations before you make the decision
  • We can test batteries and chargers but do not repack batteries unless there are exceptional circumstances
  • We have a dedicated team to service, repair your e-bike and we stock a wide range of spare parts to keep you on the road. Servicing of non BF e-bikes is at our discretion!
  • If you would like to review our NDIS quality and safeguards procedures, please review the links below

 

Business Hours (may be subject to change with Covid-19)

Monday to Friday  10am to 4pm

Saturday – 9am to 3pm

Sunday – Closed


Brisbane

Shop 4 302 South Pine Rd, Brendale QLD 4500

Landline: 07 3205 8859

Shop mobile: 0409 126 669

Direct Contacts

Andrea: 0421 317372
Richard: 0448 447364

 

Our policies, procedures and ways to provide feedback

Customer Feedback

Customers may want to provide feedback or make a complaint about the services provided by Blind Freddy e-Bikes. It is important to us that you feel supported to be able to provide this feedback. Blind Freddy e-Bikes is committed to a positive complaints culture and making things better for our customers. To provide your feedback, please complete the form above or send an email to info@blindfreddyebikes.com.au

Management of Incidents at Blind Freddy e-Bikes

We have an Incident Management Policy and Procedure, which complies with the NDIS Practice Standards. We are committed to informing our customers and their families and/or support persons involved in any incident at every step, where relevant, in the process. We will provide a written summary for our families regarding the outcome when requested. If the incident is critical or serious and requires a report to the NDIS Commission, Blind Freddy e-Bikes will report that incident within a 24 hour period as required by legislation. 

NDIS Quality and Safeguards Commission

The NDIS Quality and Safeguards Commission is an independent Commonwealth agency established to improve the quality and safety of NDIS supports and services. The Commission registers and regulates NDIS providers to provide national consistency, promote safety and quality and respond to concerns and complaints about NDIS supports and services. 

Risk management

We take safety seriously at Blind Freddy Electric Bikes. We have a full risk management process for the handling of lithium ion batteries to safeguard our staff and our customers.To find out how we treat such issues, please read our risk management process.