Our policies, procedures and ways to provide feedback
Customers may want to provide feedback or make a complaint about the services provided by Blind Freddy e-Bikes. It is important to us that you feel supported to be able to provide this feedback. Blind Freddy e-Bikes is committed to a positive complaints culture and making things better for our customers. To provide your feedback, please complete the form above or send an email to email@example.com
Management of Incidents at Blind Freddy e-Bikes
We have an Incident Management Policy and Procedure, which complies with the NDIS Practice Standards. We are committed to informing our customers and their families and/or support persons involved in any incident at every step, where relevant, in the process. We will provide a written summary for our families regarding the outcome when requested. If the incident is critical or serious and requires a report to the NDIS Commission, Blind Freddy e-Bikes will report that incident within a 24 hour period as required by legislation.
NDIS Quality and Safeguards Commission
The NDIS Quality and Safeguards Commission is an independent Commonwealth agency established to improve the quality and safety of NDIS supports and services. The Commission registers and regulates NDIS providers to provide national consistency, promote safety and quality and respond to concerns and complaints about NDIS supports and services.
We take safety seriously at Blind Freddy Electric Bikes. We have a full risk management process for the handling of lithium ion batteries to safeguard our staff and our customers.To find out how we treat such issues, please read our risk management process.