FAQ

Do your ebikes get shipped unassembled?

No, all our bikes are fully assembled and tested before we send them to our customers. We pride ourselves in making it as easy as possible for our customers to ride straight away and if you are based close to our store, we may even be able to bring the bike to you for a non-contact exchange in these uncertain times.

Can you provide advice on ebikes, their differences and options for different body shapes and sizes?

Yes, we appreciate the opportunity to describe the range of bikes we import, those we stock and the pros and cons of each model and style. What we try to do is find a match between the individual and the range we offer and if it is not possible, we are happy to confirm that too! Ultimately, we aim to find ebikes for everybody!

Can you help with custom builds?

With custom builds, we have a resident Electrical Engineer which helps greatly. Richard is renowned for being innovative in design and implementation and his 30 years as professional engineer differentiates us from most bike stores.

How do I manage my battery?

We can help. We recommend you refer to any manufacturer's guides as well as our advice. Our experience includes taking into consideration the number of charge cycles, depending on the battery capacity (approx 500 for 36V 10.4Ah).

Lithium ion batteries lifespan is dependent on management of the charging. As Li-ion batteries have no memory effect, the best use of one charge cycle is to bring it back up to full when down to around 20%. Do not cut yourself short though if you are planning a longer ride! A partial charge of 20 to 100% is more efficient than charging each day or when you still have significant battery storage available.

We do not advise our customers to conduct 3 x full discharge cycles for new bikes as this is not something recommended by our battery manufacturers.

If you are planning on not riding for more than a few weeks, we recommend storing your bike with a battery level of around 70-80%. This is the level for batteries we receive in bikes or from our battery supplier. It is optimised for longer term storage.

Battery replacement is required when the battery no longer holds a charge or if the battery becomes damaged. Li-ion products do degrade over time and this is widely researched and publicised. It is not always the case but a degradation of 30% in the first year can occur and is considered to be within specification. We have many customers with batteries lasting over 5 years but it is dependent on a wide range of individual factors as well as the battery technology, including gross load, terrain ride style and demand on the motor and variability on draw on the motor.

Warranty terms on batteries are generally shorter than the warranty on bike frames. Please check your warranty terms as they do vary by manufacturer.

What is EN 15194?

EN 15194 is the European standard for electric bikes and was adopted in Australia in 2012. Amongst other things EN 15194 allows for a 250W motor and bikes should have independent verification of compliance and import approval from Department of Transport. This standard does not allow a throttle except for a feature allowing 6 km/hr (walking speed). If an e-bike is 250W and has a throttle, the throttle must only be capable of taking the bike to walking speed.

Does the e-bike come with a charger?

Yes all of our bikes are supplied with chargers specific to their battery.

Does the battery recharge whilst I ride?

No the battery is recharged using a charger supplied with the bike.

How far does it go on a charge?

Distance per charge depends on which bike and battery package you purchase and in part reflects your riding style and load on the bike. You can expect 50 to 60 km with a 36V 10.4Ah battery.

Are they legal?

All of our electric bikes meet Australian regulations and have 200W motors or 250W motors to EN 15194

Do you have a better/softer seat?

The seats on our bikes are generally very good but we appreciate that everyone has a different preference when it comes to saddles. You can upgrade any of our standard saddles and we recommend trying different sizes with different materials, such as gel and memory foam, to find a saddle which is right for you.

Do you sell petrol models?

No we do not supply bikes which are powered by petrol. Please check the regulations in your State as petrol powered bikes are illegal in most locations.

How fast does it go?

All legal e-bikes for Australia are limited to a maximum speed of 25km/hr where the motor ceases to provide assistance beyond this speed. You can however pedal or coast downhill beyond this speed without motor assistance.

I have seen e-bikes at bargain prices are they legal?

Yes they may be legal but price is a good indication of quality and service. Check spare parts availability, lithium batteries, bike should have gears, be rated either to a maximum power output of 200W or have EN 15194 compliance certification. We find that customers prefer to buy from a retailer who stocks spare parts and accessories for their e-bike including replacement batteries, chargers, controllers etc. We also find many of our customers return their bikes for servicing with us or our partners for peace of mind for the ongoing maintenance of their bike. Initial purchase price is only the start of the journey. If you do decide to purchase a second-hand bike, please ask for a battery health report before committing.